Returns & Exchanges

At Deus Ex Machina, we want to ensure you are completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed apparel. If your gear doesn't fit or meet your expectations, our streamlined process makes swapping or returning items simple and efficient.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Place the items in their original packaging with all tags attached to ensure they are protected during transit.

3

Attach the Label

Print the prepaid shipping label provided via the portal and securely fix it to the outside of your return package.

4

Drop Off & Track

Hand your package to the designated carrier and keep your tracking number handy while we process your refund or exchange.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing